Privacy Policy

Last Updated: May 28, 2026

PalmView (hereinafter referred to as "PalmView" or "the Product") is a software-and-hardware integrated product provided by Shenzhen Windstart Innovation Technology Co., Ltd. (hereinafter referred to as "we," "us," or "the Company").

The smart hardware devices refer to PalmView smart cameras (hereinafter "Camera") and PalmView smart doorbell devices (hereinafter "Doorbell"). The mobile client software refers to the application that, once bound to the smart hardware, allows you to manage the device (hereinafter "the App"). Through the App you can view real-time and recorded videos captured by the smart hardware. We also provide image/video event alerts, sound event alerts, and two-way voice intercom features.

Thank you for your trust. We fully understand the importance of personal information to our users, and we know that effectively protecting your personal information is the foundation of our healthy and sustainable business. We sincerely appreciate your use of and trust in our products and services. We will adopt mature industry security standards and corresponding security measures to protect your personal information and to keep that trust strong.

This Privacy Policy (hereinafter "this Policy") explains how we collect, use, store, share, and transfer your personal information and the information of the smart hardware devices when you use the PalmView App, as well as the ways we provide for you to access, update, delete, and protect such information. Please read and understand this Policy carefully before using the App and only use our products and services after you confirm that you fully understand and agree to it. By starting to use PalmView's products and services, you acknowledge that you have fully understood and agreed to this Policy and consent to our collection, use, storage, and sharing of your relevant information in accordance with this Policy. If you have any questions, comments, or suggestions, you may contact us through the methods provided in this Policy.

This Privacy Policy will help you understand the following:

1. How we collect and use your personal information

2. How we store your personal information

3. How we share, transfer, and publicly disclose your personal information

4. How we protect your personal information

5. Your rights to manage your personal information

6. Protection of minors' personal information

7. Scope of this Privacy Policy

8. Changes and revisions to this Privacy Policy

9. How to contact us

10. Effective date of this Privacy Policy

11. Third-party SDK information collection notice

1. How We Collect and Use Your Personal Information

We will collect and use your personal information as described in this Policy, including sensitive personal information such as images and information of you and your family, location information, call records via the Camera, and purchase/consumption records related to the Camera. The purposes and uses of collecting such sensitive information are detailed in the feature descriptions below. Once leaked, illegally provided, or misused, sensitive personal information may endanger personal and property safety, easily leading to damage to personal reputation, physical or mental health, or discriminatory treatment. Therefore, we will use compliant technologies to encrypt and store the sensitive information you have explicitly consented to and actively provided. Where we obtain your personal information indirectly through sharing, transfer, or collection of public information, we will clearly notify you and only obtain the minimum amount of information necessary to fulfill the business function of the product or service. We will obtain your express consent before collection and use, and we will ensure the legality of the source, including the scope of the data subject's authorization (purpose, transfer, sharing, public disclosure). If our processing exceeds the scope of authorization, we will obtain your express consent again within a reasonable period.

Details of the purposes and uses of the information we collect are as follows:

(1) Implementing the Core Functions of the Camera

Core functions are the basic features that support the App and the services we provide. If you do not consent to our collection and use of personal information necessary to provide our services, you will not be able to use the Product.

1. Information collected through account registration. After installing the PalmView App on your phone, you must register or log in to a PalmView account to use the App. When you register, you must provide a phone number and set an account password, or use WeChat login. Based on our cooperation with WeChat, when you use "WeChat Login," with your express consent, WeChat will send your WeChat ID to us so that we can provide a quick login service. Refusing to provide a WeChat ID will prevent you from using "WeChat Login," but it will not affect other registration methods or other functions. You may modify your avatar and password via "Me -> Account Management." When you cancel your PalmView account, we will stop using and delete the above information or anonymize your personal information, except as otherwise required by laws and regulations.

2. Binding smart hardware devices. After logging in to the App, you can bind a device through QR scanning, sound-wave pairing, or local network discovery. To enable binding, we need to obtain your location information (used to retrieve the WiFi list), WiFi network information, the on/off and network status of the device and phone, the device model, your phone's carrier, operating system and version, phone model, and local storage. The above information is uploaded to our servers to prevent unauthorized access to and management of the device, thereby better protecting the security of your information. You may unbind a device and delete all your personal information related to it via "Settings -> Unbind and Delete this Camera" or "Settings -> Unbind and Delete this Doorbell."

3. Viewing video captured by the smart hardware. Once a device is bound, you can view real-time and historical video through the App. You can also save video locally or share it with friends via third-party applications. When you share via third parties, we do not collect any information about your third-party application (including its account info). When your phone is connected to WiFi, you are logged in, and you have either purchased the "Cloud Recording" service or inserted a memory card into the device, you can view and manage historical recordings via "Cloud Recording" or "SD Recording." When using "Cloud Recording," and the device is powered on and connected to WiFi, we will upload all recorded video to our servers in encrypted form for cross-device synchronization and protection. Such files are retained for 7 days only. With "SD Recording," videos are stored only locally on your device and will not be uploaded to our servers.

Please note that videos captured by the smart hardware may record facial features of you, your family, or third parties. To protect privacy and respect everyone's privacy rights, please fully understand the responsibilities, obligations, and rights of both you and us when installing, using, and managing the device. Videos are important private information of you and your family. If uploaded, we will strictly encrypt and store them on our servers, will not use them elsewhere, and will not share them with any third party.

4. Managing the smart hardware device. Once bound, you can manage the device via "Camera -> Settings," including naming the camera, service scenes, loitering alert, tamper alert, do-not-disturb at home, smart home guard, and family album; or via "Doorbell -> Settings," including doorbell detection range, loitering alert, tamper alert, do-not-disturb at home, and doorbell push messages. When enabling "Do-Not-Disturb at Home," you must authorize us to obtain your phone's MAC address to confirm that your phone is on the same WiFi network as the device. The settings and information you provide will be uploaded to our servers as instructions to the device.

5. Doorbell phone-call feature. When you miss a doorbell call within the App, the doorbell will send an SMS to your phone number to notify you. The SMS service is provided by telecom carriers. To enable this feature, we need to share your bound phone number with the carrier. To ensure timely call delivery, the carrier will save the corresponding call records and recordings. We require carriers to encrypt and store such information securely.

(2) Implementing Additional Features of the PalmView Smart Camera

Additional features are services other than core functions and third-party functions and require you to opt in. We will not collect your personal information for features you have not enabled. You may also disable additional features at any time via the paths described below; afterwards we will no longer collect or use your personal information for them, and your use of the App's core functions will not be affected.

1. Screenshot and recording. This feature allows you to take screenshots while viewing recorded video. The screenshots are visible in your phone's local Photos. Your screenshots are uploaded to the server for cross-device synchronization. We will not use them elsewhere or share them with any third party.

2. Motion detection. We perform recognition on video captured by the device to provide motion alerts and family safety protection. You may view motion detections from the past two days in front of the device (especially the doorbell), along with the related videos. You may also enable or disable notifications and detection in the camera settings.

3. Sharing the smart hardware device. You may share the device via WeChat or invite friends with their phone number. When you share the device QR code via WeChat, we will not obtain any information about your WeChat account.

(3) Device Information Collection

To ensure secure and stable operation as well as quality and efficiency of the service, we collect your hardware model, OS version, IMEI, MAC address, IP address, software version, network access method and type, and operation logs.

To provide device identification, security risk control, and statistical analysis, we may collect the following device identifiers:

• OAID (Anonymous Device Identifier): used for advertising attribution to replace traditional identifiers and better protect your privacy.
• Android ID: used to uniquely identify the device for account security and service stability.
• IDFV (iOS only): identifier shared across the same vendor's apps, used for device recognition and ad-removal logic.

The above identifiers will be collected only after you agree to this Privacy Policy and only for the purposes stated.

(4) Advertising Services

To provide better services and sustain our products, we may display advertisements within the App. To deliver and optimize ads, we use third-party advertising SDKs that may collect your device information (e.g., OAID, device model, OS version) for ad delivery and effectiveness statistics. You may limit ad tracking or reset ad identifiers in your system settings. On iOS, you can manage App Tracking Transparency (ATT) authorization via the system prompt or "Settings -> Privacy & Security -> Tracking."

2. How We Store Your Personal Information

We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will retain your personal information only for the period necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

Personal information collected and generated within the People's Republic of China is stored within China. If we need to transfer your personal information outside of China for storage or processing, we will obtain your consent and ensure that such cross-border transfers comply with applicable laws.

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We will not share your personal information with other companies, organizations, or individuals, except in the following cases:

• Sharing with your explicit consent;
• Sharing necessary information with our affiliates or partners to fulfill the services described in this Policy;
• Sharing as required by laws and regulations, legal procedures, mandatory government requests, or judicial rulings;
• Sharing within the scope permitted by laws and regulations to protect the interests, property, or safety of PalmView and its affiliates or partners, you, other users, or the public from harm.

(2) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

• Transfer with explicit consent;
• In a merger, acquisition, or bankruptcy that involves transfer of personal information, we will require the new entity holding your personal information to remain bound by this Privacy Policy; otherwise, we will require that entity to obtain your consent again.

(3) Public Disclosure

We will publicly disclose your personal information only in the following cases:

• With your explicit consent;
• Disclosure based on law: in cases where laws, legal procedures, litigation, or government authorities mandate it.

4. How We Protect Your Personal Information

We have used industry-standard security measures to protect the personal information you provide and to prevent unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to safeguard your personal information.

5. Your Rights to Manage Your Personal Information

In accordance with relevant Chinese laws, regulations, and standards, as well as practices in other countries and regions, we guarantee that you may exercise the following rights over your personal information:

• Access your personal information;
• Correct your personal information;
• Delete your personal information;
• Withdraw consent;
• Cancel your account.

5.1 Account Deletion (Cancellation)

You have the right to request deletion (cancellation) of your PalmView account at any time. Once your account is deleted, you will no longer be able to use it to log in to the PalmView App or related services, and the personal information associated with the original account will be deleted or anonymized in accordance with applicable laws (except as otherwise required by laws and regulations). Please carefully consider this decision before submitting your request, as account deletion is irrevocable and cannot be undone.

1. How to Initiate Account Deletion

You may initiate an account deletion request through any of the following methods:

• In-App Deletion (Recommended): Open the PalmView App and go to "Me → Account Management (or Account Security) → Delete Account," then follow the on-screen instructions to submit your request.
• Deletion via Email: Send an email from the email address associated with your registered phone number/account to pengyang10010@gmail.com, with the subject "Request to Delete PalmView Account." In the body, please provide your registered phone number/email, the reason for deletion, and your contact information. We will verify your identity upon receipt and assist you in completing the deletion.

2. Conditions for Account Deletion

To safeguard the security of your account and assets, before submitting a deletion request, please ensure that your account simultaneously meets the following conditions:

• The account is in normal status and has not been frozen, banned, or involved in any ongoing dispute;
• All smart hardware devices (cameras, doorbells, etc.) bound to the account have been unbound (if not yet unbound, please go to "Device → Settings → Unbind and Delete this Camera/Doorbell");
• The account has no ongoing orders, outstanding fees, or unexpired value-added services such as cloud storage;
• The account has no pending sharing or family-member relationships with other users.

3. Account Deletion Process

1. In the App, go to "Me → Account Management → Delete Account," read the "Account Deletion Notice," and acknowledge the related risks;
2. The system automatically verifies your account status (device bindings, orders, service validity, etc.);
3. Once verification passes, you will need to authenticate your identity via SMS or email verification code;
4. After successful authentication, your deletion request will be submitted, and we will complete the review and deletion within 15 business days;
5. Once the deletion is complete, you will be notified, your account will be deleted, and the related personal information will be processed in accordance with this Policy.

4. Legal Consequences of Account Deletion

• You will no longer be able to log in to the PalmView App with the phone number, email, or third-party account (such as WeChat) bound to the original account;
• Personal profile data, device-binding relationships, alert and recording records, order and purchase history, message notifications, and other data under the original account will be deleted or anonymized and cannot be recovered;
• Any unused portion of value-added services (such as cloud storage) purchased under the original account will be deemed voluntarily forfeited and is non-refundable;
• Account deletion does not exempt you from any liabilities you may have incurred prior to deletion in connection with your use of our services.

5. Special Notes

As required by laws and regulations, after your account is deleted, we will continue to retain certain necessary information (such as transaction records that must be kept by law) until the statutory retention period expires. During the retention period, such information will be kept strictly confidential, will not be used for any other purpose, will not be provided to any third party, and will be deleted or anonymized in accordance with the law upon the expiration of the retention period. If you encounter any issue during account deletion, please contact us through the methods provided in Section 9, "How to Contact Us."

6. Protection of Minors' Personal Information

Our products, websites, and services are mainly intended for adults. If you are a minor under 18 years old, you should read this Policy under the supervision and guidance of your parent or guardian and use our services or provide information to us only with the consent of your parent or guardian.

7. Scope of This Privacy Policy

This Privacy Policy applies to all services provided by the PalmView App and the related smart hardware devices.

8. Changes and Revisions to This Privacy Policy

This Privacy Policy may change. Without your explicit consent, we will not reduce the rights you are entitled to under this Privacy Policy. Any changes to this Policy will be posted on this page.

9. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, please contact us via:

Company: Shenzhen Windstart Innovation Technology Co., Ltd.

Email: pengyang10010@gmail.com

10. Effective Date of This Privacy Policy

This Privacy Policy takes effect on the date of publication.

11. Third-Party SDK Information Collection Notice

To provide higher-quality and more secure services, our application integrates the following third-party SDKs. These SDKs may collect related information as follows:

Important: The above third-party SDKs are initialized and collect information only after you agree to this Privacy Policy. Before you agree, no third-party SDK will be initialized and no device identifier will be collected.